All the ceramics in my shop are handmade by me, in my Brisbane studio using Australian clays and non-toxic materials sourced from local suppliers. Each piece is unique with its own handmade characteristics and ‘marks of the hand’. Other items you see listed, are also carefully sourced from a combination of local makers.

If you are local to Brisbane you can opt for contactless pick up from my studio in The Gap, Brisbane.

All Australia-wide domestic orders have a maximum weight limit of 25kg.

Orders have a $100 limited insurance cover including the cost of delivery.

Please note that couriers do not deliver to PO Boxes.

All international orders have a maximum weight limit of 2kg (once boxed).

Unfortunately at this time, my current Product Liability insurer will not allow me to ship orders to the USA or Canada. If you are from these countries I apologise for this inconvenience.

Orders have a $100 limited insurance cover included in the cost of delivery.

All ceramics are covered by product liability insurance for orders that are made within Australia. For orders outside of Australia, please refer to the disclaimer below:

No claims, representations or warranties, whether express or implied, are made by the seller as to the safety, reliability, durability and performance of any of the sellers products. Furthermore, the seller does not accept liability whatsoever for the safety, reliability, durability and performance of any of the products sold on their website.

Please refer to Product Care for more information.

For international orders: By way of making your purchase finalised from my website, markets, studio events or other purchasing methods, you therefore assume full acceptance of product liability upon making this purchase. It is the responsibility of the you, the customer, to inspect your order upon arrival and notify the seller (me) if they have any concerns, prior to the use of the products your purchased.

By proceeding with your purchase, you acknowledge that you have read and agree to these Terms and Conditions mentioned above.

All ceramics are handmade by Melanie Hardy, using the most appropriate materials for the project and are kiln fired according to the material manufacturers recommendations. I, Melanie Hardy, stand by my product and my craftsmanship, however if you feel there is a defect, please do get in contact as I would be happy to address this issue for you.

For damages on receiving goods, please refer to my Shipping and Returns page.

For commercial orders, please discuss prior to ordering.