Privacy Policy

This Privacy Policy governs the manner in which I may collect, use, maintain or disclose a customers information collected from my website. This privacy policy applies to the entire website and all products and services offered by Melanie Hardy.

Analytics

This message is about the data your site collects to power Squarespace Analytics. This only addresses Squarespace Analytics and may not cover any third-party analytics tools you've added to your site.

This website collects personal data to power our site analytics, including:

Information about your browser, network, and deviceWeb pages you visited prior to coming to this websiteYour IP address

This information may also include details about your use of this website, including:

ClicksInternal linksPages visitedScrollingSearchesTimestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

Use this message to let visitors know how your site uses cookies. This only addresses Squarespace cookies and may not cover any third-party cookies you may have enabled on your site. Depending on how you set your cookie banner, this text may vary.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Customer accounts

This message lists the data your site collects to power a customer's account. This is only relevant to you if you've enabled Customer Accounts.

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

Billing and shipping address(es)Details about your orders (for example, your shirt size)Email addressNamePhone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Abandoned cart emails (NOT APPLICABLE)

This message lets customers know when they'll receive abandoned cart notifications and how to unsubscribe from them. 

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

You enter your email address at checkout, or are logged into your Customer Account.You add a product which is in stock to your shopping cart.You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails

Let visitors know that they might receive your Squarespace Email Campaigns. If you use Mailchimp for email marketing, refer to them for help creating this section of your policy.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

This message lets customers know what emails they might receive from your online store. 

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a Customer AccountYour Customer Account password has been reset or updatedYou’ve made a purchaseYour order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

Let customers know what information our servers collect to display fonts correctly. 

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

Information about your browser, network, or deviceYour IP address

Visitor data - For Customers

Use this message to explain what data your site collects in order to fulfill orders. 

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

Billing and shipping addressDetails relating to your purchase (for example, your shirt size)Email addressNamePhone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For website visitors

This message lists the data your site collects in order to serve the website to visitors. 

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and deviceWeb pages you visited prior to coming to this websiteYour IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

WEB BROWSER COOKIES
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION
Melanie Hardy Ceramics Studio may collect and use Users personal information for the following purposes:
• To improve customer service Information you provide helps us respond personally to your customer service requests and support needs more efficiently.
• To personalise user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site. We may use feedback you provide to improve our products and services.
• To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails.  We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY
Melanie Hardy has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

last updated 10/5/2022